What is IVR & How IVR System Help Your Business Marketing & Sales Process?

Voice Response (IVR) system. IVR systems offer a plethora of benefits for businesses looking to streamline their marketing efforts and enhance customer engagement

Author Name : Websuntech

Date : 06/05/2024

    Introduction IVR

  • IVR stands for Interactive Voice Response. It's a technology that allows computer systems to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tones via keypad input. IVR systems can respond with pre-recorded or dynamically generated audio to provide information or assistance to callers...
  • IVR Intregate In Website

  • Integrating IVR into a website typically involves using APIs provided by IVR service providers. Here's a general outline of how you might go about integrating IVR into a website:..
  • Develop Your IVR Application:

  • Decide on the functionality you want your IVR system to have. This could include things like providing information, conducting surveys, processing orders, etc. Develop the necessary scripts and recordings for your IVR system...
  • Integrate the IVR API:

  • Use the documentation provided by your IVR service provider to integrate their API into your website. This typically involves making HTTP requests to the provider's servers to initiate and control IVR sessions...
  • Handle Callbacks:

  • IVR systems often need to interact with other systems, such as databases or CRM software, to fulfill user requests. Implement callback functionality in your website to handle these interactions...
  • Test Your IVR System:

  • Once everything is set up, thoroughly test your IVR system to ensure that it works as expected and provides a good user experience...
  • Deploy Your Website:

  • Once testing is complete, deploy your website with the integrated IVR system...
  • Monitor and Maintain:

  • Regularly monitor your IVR system for performance issues and make any necessary updates or improvements to ensure it continues to meet your needs...

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